We warrant every product we make to be free of manufacturer defects.

Should you have a warranty issue, we recommend you return the item to your place of purchase with a copy of your receipt. The Retail Partner will then work with Moondyne to deal with the claim in a timely and professional manner.

If returning the product to the store is not possible, send the item directly back to us for further investigation.

All claims are dealt with on a priority basis, and we will repair it if possible or replace all valid warranty items.

Before arranging the claim, please clean your Moondyne product before returning it to us to assist in speeding up the review process.

Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the Moondyne Warranty.

Send your Moondyne product needing warranty attention or repair to:

Aussie Outback Supplies Pty Ltd
Attn: Warranty Dept - Moondyne
PO BOX 1143
Midland DC, Western Australia 6936

Postage of all Moondyne products will be at the customer's expense. There will also be a charge for repairs not covered by the Moondyne 5 Year Guarantee, for which you will be notified of the amount prior to any work being started.

Proof of Purchase must be presented when making any Warranty Claims with all Moondyne products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any other questions, please call us at: 08 9274 1997 (Monday - Friday between 8:30am and 5.00pm WST)
or Email Us: info@aussieoutbacksupplies.com